WELCOME TO RUNNERS' EDGE IN ANCHORAGE, AK

Love being around people and bringing good energy wherever you go? Looking for a job that blends structure and growth with a fun, supportive team? We’re a team on a to keep athletes and active Alaskans doing what they love for the long run and are looking for the right person to join it.

We’re looking for a friendly and welcoming Client Success Coordinator to join our team! This role helps ensure every client gets the best experience, from scheduling to checkout and everything in between. This isn’t another boring desk job- It’s an opportunity to build relationships, create a positive impact, and develop valuable skills in a role that’s both engaging and fulfilling. No prior medical admin experience? No problem! If you’re eager to learn, passionate about helping others, and excited to connect with Anchorage’s active community, we’d love to meet you!

Responsibilities

• Be the face of the clinic – welcome clients, answer questions, and manage appointments and payments smoothly. 
• Provide personalized support – build relationships by understanding client needs and ensuring a great experience with our physical therapy, sports performance, massage therapy services, and retail offerings.
• Guide new clients – make onboarding easy and stress-free. 
• Stay organized – keep schedules, waitlists, accounts, and plans of care up to date. 
• Handle insurance tasks – verify coverage, process referrals, invoices, and authorizations.
• Work as a team – collaborate to improve processes, clinic success, and enhance client satisfaction. 
• Support marketing & outreach – help engage the community and grow our impact. Assist in client appreciation projects. 

Ideal Candidate:

• Friendly, welcoming, and a strong communicator who brings empathy and compassion to create a positive client experience. 
• Open to learning, constructive feedback, and taking on new challenges.
• Highly organized and detail-oriented, able to stay focused and multitask effectively in a fast-paced environment. 
• Able to work independently and take initiative while also being a team player who knows when to ask for help.
• Experience in medical admin, sales, social media, or marketing is a plus but not required.
• Passionate about movement, health, and an active lifestyle, with a drive for continuous personal and professional growth.

Qualifications:

• 1-2+ years of relevant experience preferred, but we’re willing to train the right person.
• Familiarity with insurance benefits and authorizations is a plus. Willingness to learn is a must. 
• Genuine interest in Alaska’s active community and living a healthy lifestyle.

Details:

• Competitive salary commensurate with experience
• PTO and paid holidays
• Health benefits
• SIMPLE IRA with employer match
• Lifestyle spending account

How to Apply:

Send your resume and cover letter to info@runnersedge.physio