Client Success Coordinator

Job Overview: 

Runners’ Edge Alaska is the leading sports physical therapy clinic in Alaska and we are seeking a Client Success Coordinator to join our team! As a Client Success Coordinator, you will be responsible for ensuring that our clients have the best experience possible with their physical therapy journey. The ideal candidate is friendly, welcoming, and a natural problem-solver and multi-tasker. In addition, they should be interested in maintaining a healthy and active lifestyle and have a knack for connecting with the community. This position is a mix of customer service, sales, and marketing.  The chosen candidate will work closely with and assist our Operations Manager. The Client Success Coordinator is a pivotal member of our team that helps active people stay fit, healthy, and mobile while avoiding medications, injections, and surgery.  

Responsibilities

• Greet and welcome clients and serve as a point of contact, ensuring that all inquiries and requests are handled promptly and professionally (Scheduling appointments, collecting payments, coordinating with their PT, taking insurance info, etc.)  

• Build and maintain strong relationships with our clients, understanding their needs and providing tailored solutions to meet their goals. 

• Collaborate with the team on onboarding new clients, ensuring a smooth transition from an inquiry to an evaluation/appointment.

• Proactively monitor client accounts to identify potential issues, and work with the Operations Manager to resolve them in a timely manner. 

• Conduct follow-ups with clients to make sure they are receiving the highest level of care. 

• Track and monitor the status of new leads and referrals and complete associated tasks. 

• Collect payments after appointments and follow up on outstanding invoices. 

• Communicate with insurance companies regarding patients’ benefits and authorizations for physical therapy

• Assist in marketing efforts to develop and execute client retention campaigns, ensuring that clients are engaged and informed of new developments.

Characteristics of the Perfect Candidate

• A warm and calming demeanor and an affinity towards communicating comfortably with new people and making them feel welcome

• Natural empathy and compassion 

• Willingness to learn, explore new outlets, and responds positively to feedback

• Strong attention to detail

• Ability to work effectively in a fast-paced environment and remain calm under pressure

• Excellent speaking/communication skills 

• Independent worker who isn’t afraid to ask for help when it’s needed 

• Fantastic organizational and multi-tasking skills

• Experience with sales and social media/marketing or willingness to learn 

• Prioritizes personal movement practice and a healthy lifestyle (we practice what we preach!)

Qualifications

• 2+ years of reception, scheduling, customer service, insurance, sales, and/or marketing experience is a plus but we will train the right person!

• An understanding of insurance benefits and obtaining authorizations is a plus

• An interest in our active Alaskan community and personal motivation to live a healthy and happy lifestyle. 

Details: 

• Part-Time to Full-Time position available 

• Compensation: Up to 60K/ year- depends on employment status (full-time vs part-time) and experience 

• Benefits: Part-time: Gym Membership, discounted services at Runners’ Edge / Full-time: Paid holidays, generous PTO, health insurance stipend, gym membership, discounted services at Runners’ Edge

How to Apply 

If you are interested in joining our team, please send us your resume and cover letter. Let us know if you are applying for the full-time or part-time position, why you think you are a good fit for the position, and why you want to work on our team. We look forward to meeting you!